Refund & Return Policy
At doriscosmetics.com, every product is carefully prepared and dispatched with the intention of delivering a smooth and satisfactory experience.
Due to the nature of skincare and cosmetic products, all purchases made on our website are considered final and are not eligible for return, exchange, or refund under normal circumstances.
We do not encourage returns based on personal preferences, change of mind, or subjective expectations after delivery. Customers are advised to review product details, ingredients, usage instructions, and specifications carefully before placing an order, as we aim to maintain product safety, hygiene standards, and an efficient fulfillment process.
However, in certain exceptional situations where a product is received in a damaged condition, is defective, or significantly different from what was ordered, a request for review may be considered.
Mandatory Unboxing Video Requirement
In such cases, it is mandatory for the customer to provide a clear and uninterrupted unboxing video as proof.
This recording must:
- Begin prior to opening the package
- Clearly display the external packaging and shipping label
- Continue through the entire unboxing process
- Clearly capture the issue in detail
This requirement is essential to ensure transparency and to fairly assess claims.
Requests submitted without proper video evidence, or those that do not clearly demonstrate the issue from the point of opening the package, may not be entertained.
Damaged or Defective Products
Customers must raise a request for damaged or defective products within 48 hours of delivery, along with clear photo/video evidence.
Once a request is received, it will undergo an internal review process.
If the claim meets the necessary conditions, a suitable resolution may be offered, which may include a replacement product.
Once approved, replacement orders will typically be delivered within 5–7 business days.
Final Decision
doriscosmetics.com reserves the sole right to determine the validity of any claim and the appropriate course of action.
By placing an order on doriscosmetics.com, customers acknowledge and agree to the terms outlined in this policy.
Contact Information
For any concerns or assistance, please contact us at:
📧 sales@doriscosmetics.com